Managed Services Portfolio Comparison
Select the Managed Services Program that suits the way you operate.
Genesis stands ready to bridge the gaps between your current staff and the IT infrastructure demands for your business.
Service Type |
GenAssist |
GenSupport |
GenCare |
GenServe |
Remote MonitoringState-of-the-art remote monitoring system lets us know about problems with your network environment before they affect you |
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Remote ManagementBest-in-class management system our engineers take control of network devices and perform remote fixes |
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ReportingAutomated systems generate reports on items that threaten performance, integrity and security of your network environment |
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Spy/Virus ProtectionWe install and maintain anti-spy and anti-virus software on all covered PC's, keeping your environment protected from the ever-growing threat of intrusion |
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Anti-SpamWe filter all incoming email messages, keeping your mailboxes uncluttered by unwelcome and malicious email |
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Wellness VisitsWe'll schedule a monthly site visit to review reports on your network's health, incident and maintenance history plus uptime and patch history |
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Service DeskOur service desk responds and acts on alerts, issues and customer inquiries (for covered components) |
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Help DeskOur Help Desk personnel respond to your staff's inquiries and issues of day-to-day IT functions |
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Patch ManagementWe'll Identify and automatically deploy the latest software patches for covered components |
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Asset ReportingOur automated tools scan your network daily and produce an inventory of hardware and software assets, providing alerts if something changes |
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Preventative MaintenanceOn a monthly or quarterly basis, we'll perform preventative maintenance on covered systems to prevent unexpected downtime and security risks |
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Off-Site StorageWe'll backup your critical data and store it remotely automatically, removing the potential for lost data, security breaches and human error. |
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Hardware as a ServiceWe'll supply, configure and refresh the hardware on your network on a regular cycle, keeping systems up-to-date and making maintenance budgeting easy. |
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Virtual CIOOur dedicated Virtual CIO will visit to review and plan for your system's future. |